Wheel Exchange Program
INSTRUCTIONS FOR WHEEL EXCHANGE (INCLUDED ON ALL ORDERS)
(PLEASE NOTE: Wheels cannot be damaged (must be in working useable condition otherwise there is an additional charge per wheel)
By now your tires have arrived and your ready to return your old wheels. You’re probably wondering what the process is, or how long you can wait before you can return your old wheels? Here is where we can help make the return process easy just by following three simple steps below:
STEP #1: Once your tires have arrived we usually like to give our customers about a week to schedule the return unless the machine is not on site. If this is the case, then please call to let us know when we can expect to schedule the return (usually no more than a 2 week period after the tires have been delivered is acceptable, otherwise charges may apply for no returns.
STEP #2: When you are ready to schedule the return please call us at 1-844-HD-Tires or email email@example.com with your pickup address, contact number, and email address and the best day and latest time the tires can be picked up. Also, please let us know if the tires coming back are air or foam filled, AND, if you need the carrier driver to call ahead prior to pickup please let us know, and we would be happy to make those arrangements.
PREPARING YOUR WHEEL RETURN FOR SHIPPING: WE ASK THAT YOU PLEASE HAVE THE TIRES SECURELY TIED TO EACH PALLET TO AVOID ANY DAMAGE DURING TRANSIT (JUST AS YOU RECEIVED THEM – YOU MAY USE THE SAME PALLETS THE ORIGINAL TIRES WERE DELIVERED ON).
STEP #3: After you have provided us with the best day and time for your pickup you will receive and email with two copies of the bill of lading (“BOL”) to provide to the driver. One copy is for the driver the other is for your records, and proof of the pickup.
YOU MUST BE ASKING YOURSELF IS THAT IT? BELIEVE IT OR NOT YES IT’S THAT EASY!
If you have any questions please do not hesitate to call us at 1-844-HD-Tires or email firstname.lastname@example.org
The Heavy Duty Tire team certainly do appreciate your business, and hope that the next time you need a tire you will CALL US FIRST!